Tenants

Information for Tenants

Welcome to our Tenant Information Hub, where we prioritise your rental experience with comprehensive support and resources.

Need maintenance done at your property?

Submit Maintenance Request

Complimentary Moving Concierge Service

We've partnered with MovingHub to make reviewing and connecting all the service at your new home easy. Use the link below to access this service.

Access Moving Concierge

Vacating a property?

A tenancy agreement is a legally binding contract that can only be terminated through specific methods. Termination notice must be provided in written form. When a tenant intends to vacate the property by a specified date, they submit a Notice of Intention to Leave to the property manager/owner.

Download Form 13 - Notice of Intention to Leave

Pet Application Form

Its important to ensure your property allows pets and your pets are registered correctly. Please speak with us if you are looking at applying for pet on the lease.

Renters Pocket Guide

This handy guide contains what you need to know when renting. It outlines a tenant’s rights and responsibilities while renting. Click the heading for more info. You can order hard copies by using the RTA Forms Order page.

Download RTA's pocket guide for tenants

Brisbane council kerbside collection

BCC runs an annual service which runs in all suburbs in Brisbane to dispose of large household items. You will usually be notified of your collection week with a flyer delivered to your property at least one week before the collection starts in your suburb, or you can check using the handy link below

Check your suburb here

Renting in Brisbane Guide

Are you considering renting a property in Brisbane but feeling overwhelmed by the process? Look no further! In this comprehensive guide, we'll cover everything you need to know about renting in Brisbane, from finding the perfect rental property to understanding your rights and responsibilities as a tenant.

Renting in Brisbane: Everything You Need to Know

Frequently asked questions

How do I view your available properties?

You can find our rental inspection times conveniently listed on Realestate.com.au and Domain. If the scheduled times don't work for you, just give our office a call or shoot us an email. We'll gladly help you arrange an alternative viewing time whenever possible.

Keep in mind that many of our listings are currently tenanted, so we appreciate your understanding as we coordinate with the current occupants to find a suitable time.
How to make an application on a property?

The first step is to personally inspect the property. If you find it suitable and wish to proceed, we'll invite you to submit an application. Rest assured, you'll receive notification of the application outcome within 24 hours.
What documents do I need to include with my application?

We'll request photo identification and ask for payslips or proof of income. In cases where there is no traditional income (such as retirement), you may be required to present a current bank statement to demonstrate your ability to cover rent.

If you are presently renting or have done so in the past, we'll need information on your current agent or landlord, along with details about home ownership if applicable.
What happens if i'm approved?

Once your application is approved, we'll guide you through the next steps. You'll be required to finalise a Tenancy Agreement, make the initial payment for your first two weeks' rent and the bond (typically equivalent to 4 weeks' rent), and set a move-in date.

We'll provide you with keys and request completion of a Condition of Entry Report. Your bond will be lodged with the Rental Tenancy Authority (RTA) for your security.
Do I need insurance?

Your landlord's insurance exclusively protects the property itself, not your personal belongings. You will need to get your own personal contents insurance.